Frequently Asked Questions

Archive 2025-2026

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Additional Resources

Insurance ID Card

Account Information

Benefits

Benefit Information

Advantages of Membership

Dental and Vision Options

Optional Dental Plan

Offered in partnership with BCBSAL

Optional Vision Plan

Offered in partnership with BCBSAL

Enroll/Cost

Am I Eligible to Enroll in the Student Health Insurance Plan?

Online Enrollment

International Undergrads (F&J Visas)

Graduate Assistant Plan

International Graduates

Domestic Undergraduates

Domestic Graduates

Continuation Insurance

AES

Students with a Qualifying Event

AES

Opt-Out

If you do not want the Student Health Insurance Plan, you must decline or opt-out of coverage by submitting a waiver. You may only opt-out of coverage during the following Waiver Periods:

Fall - 07/15/2025 - 09/15/2025

Early Spring/Summer - Dec. - 01/15/2026 - 03/15/2026

Early Spring/Summer - Jan. - 01/15/2026 - 03/15/2026

Spring/Summer - 01/15/2026 - 03/15/2026

Summer - 04/15/2026 - 06/15/2026

The Summer waiver deadline ended 06/15/2026. The online waiver system can no longer accept new waiver requests.

Claims

Regulatory Notices

Contact

Enrollment Information

Academic HealthPlans, Inc.
PO Box 1605
Colleyville, TX  76034

Benefits/Claims

Blue Cross and Blue Shield of Alabama
450 Riverchase Parkway East
Birmingham, AL  35244
1 (866) 346-4585
Customer Service

Dental

Blue Cross and Blue Shield of Alabama

VSP Vision

Blue Cross and Blue Shield of Alabama/ VSP

Telehealth Solution

AcademicLiveCare

24/7 In the Moment Counseling

Academic Student Assistance Program (ASAP)

988 Suicide & Crisis Lifeline

Hours: Available 24 hours
Languages: English, Spanish
988
Dial 988 from any phone to be immediately connected

Auburn University

[email protected]

Student Health Insurance